Refund Policy

If you cancel

Effective date: September 3, 2026

We block your date and turn away other bookings once you reserve, so our cancellation windows are as follows.

72 or more hours before your event: full refund, including your deposit.

Less than 72 hours before, up to the day before: the $50 deposit is retained. Any balance you have paid is refunded.

Same day, or no-show: no refund of the deposit or the rental fee.

If we arrive and cannot set up because access, surface or power are not as described, or nobody is there to receive us, this is treated as a same-day cancellation and no refund is due.

Rescheduling, and if we cancel

Rescheduling. We will move your booking to another date at no charge if you tell us 7 or more days ahead and we have availability. Your deposit transfers. Rescheduling inside that window counts as a cancellation. One reschedule per booking.

If we cancel. Equipment failure, unsafe conditions, or anything else on our side: you get a full refund of everything paid, including the deposit. We will try to find you an alternative first. We are not liable beyond that refund for costs you incur because an event did not go to plan.

Weather. Rain is not grounds for a refund inside the windows above, since cover at outdoor events is your responsibility. If conditions make delivery genuinely unsafe, we treat it as our cancellation and refund in full.